Founder-led support
Keep early customer conversations close without building support operations from scattered tools.
The AI-powered support platform for
B2B SaaS support
Bring every customer conversation into one account-aware queue. Let six focused AI agents summarize threads, draft replies, detect urgency and organize work—while your team stays in control.
AI drafts. Humans decide. Self-hosted under MIT.
app.inbxer.com/inbox
6
AI agents built in
Summarize, draft, label, tone
3+
Channels, one queue
Email, Slack, chat widget — more shipping
MIT
License
Run it anywhere, no strings
Docker
Straightforward deployment
One documented Compose stack
Built for your stage
Start simple. Keep the context as you grow.
Growing support teams
Give a small team one queue, clear ownership and the account context behind every message.
B2B SaaS companies
Handle named accounts, tiers and SLAs as first-class product data—not ticket custom fields.
The problem
Helpdesks were built for consumer tickets
B2B support is a different job. You answer named accounts with contracts, your customers reach you on multiple channels at once, and half the answers live in engineering. The tools most teams inherit assume none of that.
01
Named accounts, not tickets
A consumer helpdesk treats every contact as anonymous. Your customers have contracts, ARR and an account owner — the tool should know that too.
02
Every channel, one thread
Email, Slack and your in-app chat widget become one continuous customer history, with more channels joining the same support workspace as they ship.
03
Support needs engineering context
Keep internal notes beside the conversation, then use the REST API and webhooks to connect the engineering tools your team already uses.
The workspace
One surface for every conversation
Email, Slack and your chat widget land in the same queue, with the account context your team needs to answer without asking around.
Every conversation in context
Bring email, Slack and in-app chat together, then filter by owner, account, tier, label or channel.
Fewer tabs, fewer missed threads
AI with a human in control
Draft replies, summarize long threads and apply labels. Review suggestions before they reach a customer.
Draft · summarize · label
No duplicate replies
Assignments and responses update in realtime, so everyone works from the same queue at the same moment.
Realtime with Laravel Reverb
SLA that doesn't lie
Business-hours-aware targets per tier, with automated breach detection and away-mode sync.
Per-tier targets
Workflow automation
A rule-based engine triages, assigns and escalates threads on channel, tag, account tier or SLA state.
Rule-based engine
Know what needs attention
Track response times, support volume and CSAT without exporting the queue to another reporting tool.
Built-in reporting
Automation
Write the rule once
Triggers, conditions and actions in plain language, versioned in Git if you self-host. Every run is logged, so you can see exactly why a thread moved.
Triggers on channel, tag, account tier or SLA state
Conditions compose without a rules-engine PhD
Every run is logged — see exactly why a thread moved
Escalate enterprise outagesLive1,204 runs
IFaccount.tier = enterprise
ANDtag = outage
DOassign → on-call
DOpage #sev-support
+ Add step
Integrations
Wired into the stack you already run
Every channel is an open adapter. Read the code, fork it, change how it behaves.
Email
Two-way email sync
Slack
Two-way channel sync
Chat widget
Brandable JS embed
REST API
Token-authenticated
More channels
More on the way
Open source
Built in the open, from day one
The whole product is public under the MIT license — server, workers, web client and the channel adapters behind email, chat and Slack. Read it before you trust it with your customers, then run it yourself today, or join the managed Cloud early access.
Server, workers, web client and every channel adapter — all public
SSO, audit logs and the API ship in the free build
Export through the same API the product uses
inbxer / inbxerPublic
Complete support infrastructure for B2B SaaS teams: conversations, AI, automation, SLAs and account context.
supporthelpdeskself-hostedb2bopen-source
LicenseMIT
Tests221 passing
StackLaravel 13 · React 19
DeployDocker Compose
$ git clone github.com/inbxer/inbxer
$ docker compose up -d --build
Deployment control
Your support stack, on your terms
Self-host the complete product, choose the infrastructure around it, and inspect the code before you trust it with a customer conversation.
Run it where you choose
Deploy Inbxer on infrastructure and in a region you control, behind your own network policies.
Inspect the whole product
The server, workers, web client and channel adapters are public under the MIT license.
Keep storage under your control
Use local storage or point attachments at your own S3-compatible object store.
Bring your own AI provider
Self-hosted teams configure their own model provider and credentials through environment settings.
Pricing & Access
Free to self-host. Cloud in early access.
No arbitrary seat limits or locked tiers. Run Inbxer on your own servers today, or shape the managed cloud with us.
Self-HostedMIT License
Free & Open Source
Always community-driven, full code transparency
Deploy Inbxer on your own infrastructure with Docker. You get full control over customer conversations, database residency, and AI API credentials with zero artificial limits.
Zero telemetry or seat restrictions
Bring your own AI keys (OpenAI, Anthropic, etc.)
Community support & open GitHub discussions
Inbxer CloudEarly Access
Managed Hosting
Pricing announced closer to public launch
A hassle-free hosted option for teams who want Inbxer without managing servers, database backups, or upgrades. We are currently shaping cloud tiers and features together with early adopters.
Hands-off automated updates & secure backups
Founding member perks & preferential pricing
Direct line to founders to influence the roadmap
Need custom procurement, self-hosted deployment assistance, or an SLA? Talk with us
Questions, answered
Yes. The full platform — conversations, AI tools, automation engine, every channel adapter, SSO and the API — is MIT licensed and free to run on your own infrastructure indefinitely. We charge for hosting and support, not for features.
Try Inbxer on your own stack
Spin it up with Docker, connect a channel and invite your team. Or join the early-access list for our managed Cloud.
No spam. Just launch updates and an invitation when your workspace is ready.