The rule-based workflow engine, explained
Triggers, conditions and actions in plain language — no model in the loop, no black box, every run logged so you can see exactly why a thread moved.
AbdelmjidBuilding InbxerCopy linkThe workflow engine is the part of Inbxer that automates the routine handling — the stuff a human shouldn't have to do by hand forty times a day. It's deliberately not AI. Triggers, conditions and actions, evaluated the same way every time, so you can predict what it'll do before it does it.
Triggers, conditions, actions
A rule fires on a trigger — a channel, a tag, an account tier, an SLA state change — checks conditions that compose without needing a rules-engine PhD, and then runs one or more actions: assign, escalate, tag, notify.
Every run is logged
Automation that moves a thread without leaving a trace is a debugging nightmare six months later. Every rule execution is logged against the thread it touched, so "why did this get assigned to me" always has an answer.
Where it stops on purpose
This is the boring, deterministic half of automation in Inbxer — the AI agents handle the parts that need judgment, like drafting a reply or reading tone. The workflow engine handles the parts that don't: routing, escalation, and the repeat work nobody wants to do by hand.